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Creating new assessment training solutions for Southern Cross Hospitals

“…the new resources and learning management system have improved workplace behaviour, internal processes, and learner engagement.” – Carolyn Stewart, Southern Cross Hospitals

The Shift Innovation Centre was approached by Southern Cross Hospitals to develop a high quality assessment programme which could be rolled out across their network of hospitals. The organisation wanted to improve the consistency of their assessor training and reduce the administrative and financial costs they faced. They also needed their existing digital learning management system updated so that it could handle the increase in learners completing the course and keep track of progress and results.

Due to their experience in creating engaging learning design, the Shift team knew that it was important to build Southern Cross Hospitals’ culture and values into the course. The reason being that learners find courses more meaningful and practical when they are specific to their clinical environment and role.

Carolyn Stewart, who is the National Organisational Development Manager at Southern Cross Hospitals, worked closely with the Shift team to ensure the course was learner focused and matched their training environment. The team developed a blended training solution made up of both paper-based and digital resources. The organisation’s existing digital learning management system was also refurbished by Shift and updated with the newly developed training resources. This approach meant that learners could access their course remotely, and that Southern Cross Hospitals could track progress and results.

Carolyn states that the new resources and learning management system have improved workplace behavior, internal processes, and learner engagement. The course has become part of the Southern Cross Hospitals’ professional development programme and is building the number of qualified assessors that the organisation can count on.

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